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Bringing a failing e-commerce project back on track for a global bank

A global bank had begun a project to build a new worldwide, multi-lingual e-commerce platform for cash, FX and transactional banking.

The project was struggling. With offices spread across EMEA, travel was essential and the company’s current suppliers were unable to source candidates with the required skill levels that were willing or able to meet the project’s demands. There was also a skills shortage in Asia and the ‘time to hire’ was too slow compared to the growth of the business. This was causing the project to fall further behind.

Key stakeholders’ confidence in the delivery of the programme had been severely damaged after the slow start and initial challenges.

Quanta had a relationship with the client as a recruitment partner on a contingency basis – and were engaged to review the issues and get things back on track.

Approach

Consultants from Quanta’s dedicated IT & trading team met with the company’s HR and hiring team to gain a deeper understanding of the business, the project and what was required. Quanta was provided with technical and design briefings to help gain a full understanding of the project’s objectives. Quanta’s consultants then met with the client’s key stakeholders, along with project managers within the programme, to fully understand their requirements.

Quanta’s first priority was to address the skill shortages. Site visits to Asia were made to acquire a deeper understanding of the cultural environment and to ensure effective relocation of successful candidates.

Process

Quanta was engaged as the primary recruitment provider.
After gaining a full understanding of the project and its requirements, a project plan was put in place between the company and Quanta. Timelines and milestones were agreed by all parties and monthly ‘sign off’ sessions implemented.
Quanta identified and partnered with two ‘local’ companies in Asia – one to assist with work permits and relocation, the second to assist with securing suitable accommodation for successful candidates.
Quanta allocated 40% of its internal resource team to focus full-time on sourcing candidates to be assured of meeting the agreed recruitment plans.
Using a combination of Quanta’s global candidate network and expert headhunting, suitable candidates were identified before being extensively qualified in relation to the opportunities, the required skill sets and the travel and relocation challenges.
Local and global recruitment campaigns were managed by Quanta in parallel.

Outcome

After the poor start to the project, Quanta’s resource management processes ensured that the initial recruitment deadlines were actually achieved, over an eight-month period.

Quanta resourced over 70% of the candidates recruited.
A ‘buddy system’ was implemented to ensure candidates were supported upon arrival in-country as well as providing a relocation welcome pack.
Compliant employment solutions were delivered by Quanta or Quanta’s chosen partners in each country.
Quanta remains a key recruitment partner to this organisation and continues to provide resource consultancy.