| Job ref: | J009984/MB2 |
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| Position type | Permanent |
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| Location | Ireland |
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| Industry | Information Technology |
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Vacancy details
An Account Manager is required to join an innovative and successful Global leader in
network antivirus and internet content security software and services based in Cork,
Ireland. This is a fantastic opportunity for a highly motivated Account Manager who
will be responsible for providing direct client support, responding to reported software
product issues by troubleshooting, isolating and solving the problem.
Responsibilities
- Effectively interact with the engineering teams to provide solutions to complex technical
issues.
- Provide phone and email support for designated PSP customers.
- Attempt first call case resolution, software/network troubleshooting and proactive
support services.
Requirements
- Strong multi-tasking and problem resolution abilities
- Minimum 4 years basic knowledge of Microsoft Windows NT/2000/2003 or UNIX (AS/400 or
S390) Operating Systems
- Minimum 4 years experience in one or more of the following: Server/Desktop Operating
Systems, Networking Architecture, Messaging Servers, Firewalls, Inter-relational
Products and Peripherals customised to each client network.
- One or more of the following certifications or related experience: MCSE Certification
NT4.0 or MCSE 2000/2003 Certification, UNIX System Administrator/Solaris Administrator,
Certified Lotus Professional, CNE or CAN, RHCA/RHCE
