This is an English-speaking position with an international client. You'll deliver 2nd and 3rd level support and troubleshooting for multiple applications and technologies, working as part of a multinational and multilocation team on a long term contract. Skype video interviews will commence early September. There'll be oportunities to develop your skills and knowledge but you must have some experience supporting an IT environment.
Technical Support duties will include:
- Application support and application maintenance, resolving 2nd and 3rd line technical issues from end users in various locations.
- Work on a ticket-based support system.
- Provide expertise on applications to 1st level support persons.
- Help improve business by proposing, evaluating and bringing in new applications and tools.
- Assist with database structural changes (SQL).
- Attend operational and other meetings related to application support.
- Any other duties as required.
- 2 years of experience supporting technical environments (application support, service desk, technical support etc)
- Experience with the Windows environment.
- Knowledge of SQL Server, Linux, O365, Sharepoint, PowerShell, .net applications.
- Familiarity with SQL reporting services.
- Familiarity with ITIL processes and certification is a plus!
- Excellent English language skills
- Spanish, French or Italian language skills are helpful.
- Ability to work and live in Italy (EU citizen) working as a local freelancer with Partita IVA.
Contact Quanta with your CV for more info.
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