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IT Service Delivery Manager

  1. Home Counties
  1. Permanent
£45000 - £50000 per annum
24562AM
  1. ICT
Date Posted06 Mar 2020
Bucks-based permanent Service Delivery Manager role with a charitable organization. Great work/life balance, 35 hours a week and a lead position for the client's IT Operations functions and the Service Desk team.

Key Deliverables of the Service Management role are:

  • You will be responsible for the successful delivery of a high-quality IT Service Desk to internal and external users and ensure continued smooth running of business operations.
  • You will support improvements and innovation within the IT function of the client, embracing modern technologies and public cloud, agile delivery practices and more.
  • Along with fellow team leaders you will create excellent digital experiences.

You will have:
  • 10 years in an equivalent role with service management experience, service delivery and/or managing a team of service desk analysts
  • Excellent knowledge of all current and emerging Service Management methodologies
  • Experience of managing third parties to Service Level Agreements
  • Experience in implementing and reporting on internal SLAs
  • Experience with supporting Windows 10 across a range of devices
  • Demonstrable experience in service transition, introducing project deliverable into live service
  • ITIL certification
  • Strong communication skills

There will be two interviews in the hiring process for this role and the client is receiving and reviewing profiles now. If you'd like to be part of a transforming charitable organization and help bring in Service improvements and new technical solutions then get in touch today.

The candidate must have the rights to work in the location stated in the job advert.

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