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Service Manager for print services

  1. South West
  1. Contract
  1. ICT
Date Posted21 Jul 2020
New contract role for a Service Manager with experience in large scale organizations and specifically print services and associated vendors. This role kicks of fin August following a single stage interview process and will run until the end of the year with a potential extension. 

As Service Manager you will:
  • Manage the Print Service Provider and the WPS Provider
  • Provide definition and implementation of reports, SLA tracking
  • Support in the implementation of the already designed request and incident processes into the ITSM-Tool
  • Coordinate changes e.g. infrastructure, certification and implementation of new printer models, rollout of printer drivers, print queue clean up
  • Support various business units in the selection and implementation of new printing processes and/or new printer models
  • Take responsibility for the printer hardware and print service portfolio.

You will have:
  • Experience with vendors and supply partners preferably in the print services sector.
  • ITIL Foundation and higher with experience across all aspects of the ITIL disciplines.
  • Experience across Stakeholders, Architecture, Engineering, Operations, Product & Service Management
  • Strong communication skills and ability to engage with people at all levels and in different locations.

This is an active and live role so get in touch asap if you're interested.

The candidate must have the rights to work in the location stated in the job advert.

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