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IT Support Specialist

  1. North East
  1. Contract
  1. Life Sciences
Date Posted06 May 2020
IT Support Specialist, Multi-national Pharmaceutical Company, Wales

A great opportunity to work for a multi-national pharmaceutical company who are helping to transform the lives of millions of patients in the UK by providing innovative medicines, vaccines and services, through their partnerships with the NHS and the work of the inspiring people who make up the company.

The Newcastle facility employs approximately 400 people and has been in operation since 1975. The site is a centre of excellence for tablet manufacturing, packaging and worldwide supply as well as a global centre for stability testing.

  • Provide second line support on: Printing, IP Telephony, Mobility (iPhone and iPads), DECT phones, O365 and Win10.
  • Solution Spot manning (Walk In helpdesk)
  • Build/Setup of laptops to Windows 10.a
  • New Starter IT onboarding. (Laptop handover and support and app overviews)
  • Troubleshooting of end user networking issues.
  • Infrastructure Project support.
  • Smart Hands network device support for Network Services team. (Hardware and Software switch/router/AP upgrades including racking, patching and documentation) I think the main thing to add is that someone with at least 1 year of IT support experience is important.
  • Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
  • Stage, Build and Image systems with standard client image (aka eCore).
  • Good Communication Skills.
  • Good Analytic / Troubleshooting Skills.
  • Strong working knowledge of Windows 10.
  • Working knowledge of O365 and basic business applications.
  • Good Customer Support Skills.
  • Minimum 1 year desk side support services.
  • Basic knowledge of networks, telecom and compute/storage.
  • Basic knowledge of mobile device support. (Apple)
  • Provide Infrastructure support to projects when required.
  • Assists all corporate and remote users with technical issues related to hardware, software and connectivity issues.
  • Provides first level end-user support.
  • Runs diagnostic programs, isolates problems and determines and implements solutions.
  • May provide desk side or remote assistance.
  • Determines when to escalate unresolved issues to the appropriate IT team for further support.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Position will receive direction and support.

If you're interested in this position please apply direct!

The candidate must have the rights to work in the location stated in the job advert.

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