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IT Service Desk Technician

  1. Italy
  1. Contract
Competitive
  1. ICT
12-02-2024
33392AM
IT Service Desk Technician, Brindisi, Italy

New contract opportunity for an IT Help Desk Technician to report IT service issues and requests in a global environment. This will be an initial 6 month contract but with fantastic, long term potential. Start date will be March or April following a successful MS Teams interview process. This role requires someone onsite at the client office 2 or 3 days per week, the rest remote.

IT Service Desk Technician Responsibilities:
  • Logging service calls and emails in the customer CRM system;
  • Analyzing and dispatching incidents o
  • Escalating user and support service requests when necessary
  • Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow, procedures and operating level agreements;
  • Providing standby and on-call support, and working in shifts if and when required;
  • Performing other duties as required

You will have:

  • IT support experience or education plus training in IT, preferably with diploma.
  • English language skills (written and verbal)
  • Prior experience of providing tier 1 support to users would be ideal.
  • As would experience with at least one of the following: MS SQL Server, SAP ERP, O365, Networks.
 
Is this role a good fit for you? Can you work onsite in Puglia, Italy? If yes, please get in touch with us today to make your application for this IT Service Desk Technician role.
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